We offer a 28 day return / exchange policy from the date of delivery. Any returns made after this period will be rejected and sent back to the original delivery address. We only offer refunds on full priced items, sale/ clearance items can only be returned for store credit or an exchange.
The Sans Pareil Clothing return/exchange policy does not cover the following:
- Ordinary wear and tear
- Damage caused by improper use or accidents
- If product care instructions are not followed
- Discontinued items
We cannot accept returns or exchanges if:
- The product has been washed
- The product has a distinct smell
- The product is returned with animal or human hair
- The product is without its original packaging - Tags or polybag*
- Headwear or underwear cannot be returned for an exchange or refund due to hygiene reasons.
Additional non-returnable items: Gift cards
Cancel Order (if applicable)
If you change your mind after placing an order, you have a 3-hour window to cancel it by sending an email to our support team at info@sanspareilclothing.com Please notify us within this timeframe to be eligible for cancellation.
If more than 3 hours have elapsed, unfortunately, we won't be able to cancel your order, and you will need to follow our returns procedure.
Please note - all parcels returned for a refund will subject to a £2 admin & processing fee which will be deducted from your original refund.
Any items that have not followed our policy will be refused a refund or exchange .
Any items that have been sent back without an order number or name inside the parcel will not be granted a refund. Our team must be able to identify the parcel of who it has come from, in order to process your return.